How Our Multi-Channel Model Works
Voice
The idea of choice and savings for essential home services is introduced when a customer calls a utility partner. Interested customers are transferred to an Allconnect advisor to optimize the customer interaction.
Online
The idea of choice and savings can also be introduced on partner websites. Visitors click through to a branded site that provides self-service tools to research and order home services with pricing to fit their needs.
After our phone or online interaction with every customer, we send follow-up emails confirming the customer’s specific home services order and status along every step of the process, from initial order to the final installation.
Across any channel, your customer enjoys a seamless, hassle-free experience. We collaborate to create a customer experience that is right for your needs and goals.
We can help you meet multiple business goals, including increasing customer satisfaction, lowering costs, increasing revenue or achieving product adoption goals.
HOME SERVICES
We give you a way to increase your customer satisfaction scores as you help both new movers and existing customers save time and money on essential home services. Through our nationwide network of home service providers, we give you a way to add value to customers by offering free advice and recommendations. We also arrange new connections or transfer existing services. Whether a customer contacts you by phone or online, we can provide a seamless, fully integrated experience.
Welcome Center:
Helping you maximize the opportunity presented when customers move.
Most movers contact their energy provider first, before setting up other essential home services. While moving is often a stressful time, it’s also a window of opportunity when movers need home services and are looking for advice and information to make the right decisions.
Home Service Advisor:
Helping existing customers find services and plans that fit their needs.
Home Service Advisor is a proven way for you to drive customer satisfaction with your existing customers who are receptive to different offers for various reasons. Perhaps their needs have changed or they’re looking to lower their household bills and need help.
ENERGY SERVICES ENROLLMENT
Reach business goals by increasing adoption of critical energy initiatives.
Our consultative approach allows time to educate customers about your energy initiatives. We help you grow adoption in areas such as:
- Demand Response Products
- Energy Efficiency Programs
- Green Energy Initiatives
- Warranty and Surge Protection
How we provide utilities an expanded communication channel
We continue to engage your customers via Voice, Web and Email Channels to promote awareness and drive adoption of your key initiatives. Or, partner with our unique group at the Allconnect Development Center, who offers a controlled environment for testing new business concepts, crafting strategic solutions and developing process improvements. Ongoing research and measurement of Key Performance Indicators are communicated throughout the pilot or test phase.
